Privacy Policy – CleanTap Water Solutions

Effective Date: 03/23/2026

CleanTap Water Solutions (“CleanTap”), a DBA of iSpring New England LLC, values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a free water test, or engage with our services. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, phone number, email address, physical address, and other contact details you provide when submitting forms, booking services, or signing up for updates.
  • Service Information: Details related to water tests, water quality, and any preferences or service requests.
  • Usage Information: Data about how you use our website, including pages visited, links clicked, and forms submitted.
  • Communications: Any messages you send to us through email, phone, or our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To schedule and manage free water tests and other services.
  • To send SMS and email confirmations, reminders, and updates regarding your appointments.
  • To provide relevant information, promotions, and marketing messages if you opt-in.
  • To improve our website, services, and user experience.
  • To comply with legal obligations and enforce our Terms & Conditions.

We use cookies and similar tracking technologies to improve your experience on our website. Cookies may be used to remember your preferences, analyze site traffic, and personalize content. By using our site, you consent to our use of cookies as described in this policy.

3. SMS / A2P Compliance

CleanTap uses SMS messaging as part of our appointment and service notifications. By providing your mobile number and checking the consent box on our forms, you consent to receive text messages from CleanTap regarding your free water test and other water filtration updates.

Important:

  • Message & data rates may apply.
  • You can opt-out at any time by replying STOP to our messages or contacting us directly.
  • Your consent is recorded and stored as proof for compliance purposes.

We will never sell, rent, or share your phone number. Your information is used solely to send SMS messages related to CleanTap Water Solutions services, promotions, and updates. You can opt out at any time by replying STOP.

By providing your phone number on our website, in-person, or over the phone, you consent to receive text messages from CleanTap Water Solutions regarding appointments, free water tests, and service updates. Message and data rates may apply. You can opt out at any time by replying STOP.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Trusted service providers: Companies that assist with scheduling, messaging, website hosting, or marketing (e.g., GHL, BritaPro partners).
  • Legal obligations: When required by law, regulation, or legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of assets.

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal information.
  • Correction: Update or correct your information.
  • Deletion: Request removal of your data from our systems (except where legally required to retain).
  • Opt-Out: Withdraw consent for SMS or email marketing at any time.

To exercise any of these rights, contact us at the information below.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no website or transmission is completely secure, so we cannot guarantee absolute security.

7. DBA / Legal Information

CleanTap operates as a DBA of iSpring New England LLC, a Massachusetts-registered company. All legal rights, responsibilities, and obligations belong to iSpring New England LLC.

  • Legal Name: iSpring New England LLC
  • DBA: CleanTap Water Solutions
  • Location: 100 howie rd Braintree MA 02184
  • EIN: 39-3425901

8. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child has provided personal data, contact us to have it removed.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

For questions or requests regarding your privacy or this Privacy Policy:

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